FAQs

Find Answers to Your IT Questions

What Do You Want to Know?

We believe in educating our clients to help them get the most out of their technology, now and far into the future. If your question isn’t answered here, please contact us and we’ll be happy to respond.

What are managed IT services?

Managed IT services let you outsource IT operations to a specialized provider. Rather than paying for one-time services when you experience a computer or network issue, a managed services provider (MSP) treats your technology as a comprehensive whole and proactively manages all aspects of your infrastructure, including computer workstations, mobile devices, servers, network devices, software and cybersecurity.

How can I benefit from managed IT services?

By proactively monitoring and remediating IT problems, we help you avoid costly downtime as well as cyber threats like viruses and breaches. For less than the cost of one in-house staff member, we provide a full team of skilled technology professionals.

What if I already have an existing IT team?

PC Solutions can provide co-managed services, wherein we become an extension of your internal team, filling in knowledge gaps and adding our specialized expertise. We can also provide consulting services, project management support and extra coverage when your IT staff members are on leave. We offer incident response for emergencies as well.

Can I call you when something breaks instead of signing a contract?

It’s tempting to ignore your technology until it fails, but it ultimately costs you more in steep bills and extended downtime. For a fixed monthly fee, we ‘ll monitor and resolve the root cause of issues. Our approach is to stay ahead of the pitfalls through proactive management, which greatly minimizes any potential downtime.

I back up my data to an onsite server – is that enough?

Data stored on local servers can easily be lost if a power outage, cyber attack or natural disaster affects your business. We offer both cloud and multi-site backup solutions to protect your data and allow for easy retrieval and recovery.

Why are proactive security services critical?

To successfully combat advanced cyber threats, every organization needs its own dedicated cyber security team that can identify and resolve vulnerabilities to prevent data breaches and hefty noncompliance fees. After all, your reputation is only as good as the security of your data.

What kind of threats can affect my business?

Cyber threats can come from both internal and external sources. Here are a few to watch out for:

  • Malware: any malicious software code providing an open door to your data.
  • Ransomware: malicious software that locks data and/or services until a ransom is paid.
  • Malicious online content: illegitimate websites, articles and online ads.
  • Denial of Service (DoS) attacks: a hacker’s attempt to disable or prevent access to services such as email, websites or any network resources from authorized users.
  • Spoofing attacks: a hacker falsifying their identity to gain access to a system and steal sensitive information.
  • Backdoor: a type of computer vulnerability hackers can use to bypass normal authentication protocols and gain access to an application or system.
  • Phishing: a hacker disguising themselves as a legitimate source to gather sensitive information such as user/account names, passwords, credit card information, etc.
  • Social engineering: attackers relying more on direct human interaction to gather sensitive information to gain access to your data, network or accounts.

Why would I be targeted?

Your data is more valuable than you think. Hackers target financial information, health records, social security numbers and much more for monetary value. Small businesses are easy targets for hackers since they typically have fewer data protection mechanisms than larger enterprises.

What happens if I experience a breach?

The financial consequences of a breach rise year over year – 60 percent of small businesses fold within six months after a cyberattack or data breach. The majority of victims are small to mid-size businesses, and the costs of customer notification alone can be enough to cause irreparable financial harm.

How do I secure my organization?

PC Solutions is here to help – we offer penetration testing, consulting and compliance management services. We leverage our expertise to analyze the security of any small business network and deliver the best-fit solutions to safeguard your organization’s assets.